I just returned from one of the most frustrating trips I have ever had to the pharmacy. For the most part I hate going to the pharmacy, I hate knowing I'll have to wait in line at CVS, I hate knowing that there will be a problem no matter how great of a day I'm having and worst of all I hate knowing that without them I'm basically screwed in terms of my general health. In the un-Zagrum (Leadership & Self Deception) way I'm very much "In the box" towards CVS.
My exchange with CVS went something like this today:
Me: "Hi, I'm here to pick up my prescriptions."
Pharmacist: "Ok, hmmm... don't see your name."
Me: "It's one of the big bags on the bottom." (seriously every time I'm there they can never figure out I'm the big bag on the bottom - I only spend like $200 here every month!)
Pharmacist: "Ahh ok, Clarinex and One Touch test strips."
Me: "Yeah, and there should be insulin in the fridge."
Pharmacist: After opening and closing the fridge 3 times, and whispering to a co-worker, "sir, we're out of insulin."
Me: "What do you mean you're out of insulin."
Pharmacist: "We're out of insulin, we don't have any."
Me: "You do realize that without insulin a juvenile diabetic will die, right?"
Pharmacist: "I'm sorry sir, but we're out."
Me: "Wait, maybe you didn't just hear me, I will die without insulin." (ok I might be a little dramatic at this point)
Pharmacist: Puts hands in air and shrugs
Me: Now irate "Didn't you ever hear of a telephone? Ya know TO CALL THE PATIENTS WHO NEED ACTUAL MEDICINE TO LIVE WHEN YOU'RE OUT OF IT."
Pharmacist: "Well sir we don't make the insulin here, and we're out."
Me: "Yes I'm aware that you don't make insulin here, last I checked there are no pigs running around to draw artificial insulin from, but this doesn't change the fact that I WILL DIE WITHOUT IT."
Pharmacist: "So, do you want your prescriptions to go somewhere else?"
Me: "Whatever, yeah."
Pharmacist: After consulting with another pharmacist, "sorry sir, we just found 2 vials, would you like them?"
Seriously, out of insulin, we're not talking flonase for a cold here, we're talking an essential ingredient of my daily being; wouldn't you think if you're out of a critical drug you'd call the patient?
So, I'm done with CVS, does anyone order their insulin through the mail, and if so which is the best place to go through. Every time I've been to the CVS in Virginia I've run into at least one problem, whether it was billing my insurance wrong, not finding the medicine or in this case thinking they were out of something really critical, I just can't dependent on them and that freaks me out.